DOMESTIC
Shipping will be calculated upon checkout.
In general, same city deliveries arrive overnight. Domestic shipping should take 2-3 working days to arrive, however rural areas may experience a slight delay.
***Due to Covid-19 restrictions, please note you may experience slight delays.
FREE LOCAL DELIVERY
Local delivery in New London County is an available option. Please select 'Local Delivery' so you are not charged any shipping fees.
Return & Exchange Policy
We take so much care in making each and every candle. We take pride in our candles and want you to be completely satisfied with your purchase. If your candle is damaged or not to your expectation please read our return policy below and email us crispserenity@gmail.com. Please include your order number in your email. We will make a reasonable effort in ensuring our customers are happy and satisfied.
RETURNS
You must contact us within 7 days of receiving your product. If you have not contacted us within this time frame, unfortunately we are unable to offer a return. The product must also be unused and in the same condition as you received it. Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of your original shipping will be deducted from your refund - i.e. You will only receive a refund for the product you purchased only.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You may consider using a tracking service or purchase shipping insurance as we can not guarantee that we will receive your returned item.
When returning your item, please ensure it is securely packaged to avoid breakages. We recommend using sufficient bubble wrap and/or padding. Crisp Serenity Candles will not be responsible for any returns not packaged properly that are broken in transit. Any items broken in transit due to customer fault will not be eligible for return or exchange.
REFUND/EXCHANGE
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you wish to exchange the item we will send you the same item of purchase or your choice of product of the same value.
These provisions do not apply to special orders and wholesale transactions. Special orders and wholesale transactions are subject to the terms of the individual contract.